FREQUENTLY ASKED QUESTIONS
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We ship directly to most International Countries. Per local laws, all import taxes, duties, and VAT will be your responsibility when the package arrives in your country.
If you live in a country that we do not ship directly, Elwood has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our shopping cart and choose the “International Checkout” option. International Checkout will process your order, including billing, shipping, and customer service.
Most orders are shipped via United States Postal Service. Please allow up to 3-5 business days for order processing and payment verification, and an additional 4-7 business days for delivery (total 7-10 days from order).
All Canadian and other International orders can take up to 14-21 business days to arrive depending on the country.
If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart.
As we operate in a service industry we have built our business around a complete service promise. Quality is at the very heart and when you place an order with us you can be guaranteed that what we deliver to you matches your specifications and expectations.